Delivery & Return Policy
Last updated: 1/18/2026
At GenzyWear, we aim to provide a smooth and reliable shopping experience. Please review our delivery and return policy below.
Delivery Policy
Delivery Charges
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Standard delivery fee: PKR 250
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Free delivery on all orders above PKR 3,500
Delivery Time
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Orders are usually delivered within 3–5 business days
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Delivery time may vary slightly due to weather, location, or courier delays
Once your order is dispatched, you may receive a confirmation or tracking update (if applicable).
Return Policy
We offer a 15-day return policy for your convenience.
Return Eligibility
You may request a return if:
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The item is unused, unworn, and in original condition
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The product has original tags and packaging intact
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The return request is made within 15 days of delivery
Non-Returnable Items
Returns will not be accepted if:
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The product is damaged due to misuse
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Tags or original packaging are missing
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The return request is made after 15 days
Return Process
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Contact our customer support within 15 days of receiving your order
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Share your order number and reason for return
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Once approved, our team will guide you through the return process
Refunds (If Applicable)
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Refunds will be processed after the returned item passes inspection
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Refunds may take several business days to reflect, depending on the payment method
Note: Delivery charges are non-refundable unless the item is defective or incorrect.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@genzywear.com
Website: https://www.genzywear.com